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Contact information
Email us at
info@protectpatch.com
We typically reply within 24 hours, Monday to Friday
For order queries, include your order reference (PP-XXXXXX)
Common questions
When will I receive my report?
Your PDF report is delivered to your email address within 24 hours of payment confirmation.
Do I need to give server access?
No — we perform all checks externally. We only need your domain name, nothing else.
Can I get a refund?
If you're not satisfied, contact us within 7 days of delivery and we'll review on a case-by-case basis.
Is my data kept private?
Yes — we never share your data. See our privacy policy for full details.